The services provided are performed by third party contractors. While we try our best to provide an “all inclusive fee” for ALL advertised tours (not including food and drink on shore) some additional fees may apply. We have agreements with external tour service providers to price match tours and excursions which they provide privately. In some cases, in the event of unavailability, BVI Newbie will match your tour to a similar provider, for the same price. However, because not all providers have the same amenities, in some case additional fees may apply (i.e. snorkel rentals, fuel surcharges, park licenses etc).
Once you book a specific date and tour, aLookingglass will approve the booking and your booking is final. Note that we operate with a number of providers and will match you based on the tour and number of passengers.
In the event of a cancellation, the following fees may apply:
For cancellation 31 days and more prior to the date of the journey, the cancellation fee is 20%.
For cancellations 14 days – 30 days, the cancellation fee is 50%.
For cancellations under 14 days, the cancellation fee is 75%.
For cancellations 7 and less days- no refunds.
aLookingGlass reserves the right to refuse any reservation or booking for any reason and without any compensation of excess of the paid amount. We are humans running on coffee, not kryptonite. There are cases where you can book too close, or for a date where everyone is full (New Years, etc). We’ll confirm your reservation/booking as soon as we can. Bear with us, we’re improving our system.
Full payment must be received at the time of purchase (reservation). aLookingGlass accepts eChecks or bank transfer (preferred) as well as most major credit cards. Contact us +1-284-494-7788, if you are not sure.